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Building Journalism With Community Starts With Building Trust

In early 2015 I wrote a post about why journalists should focus on building the future of news with communities, not just for them. I’m following up on that post with a series of profiles of people trying to embody this community-first approach.

Profile One: Jeremy Hay and EPA Now

Jeremy Hay is a Knight Journalism Fellow at Stanford University who has been covering local news from San Francisco’s Tenderloin district to Sonoma County for more than two decades. Before getting started in journalism Hay worked as a tenant organizer, union staff member and house cleaner in New York City.

Through his fellowship Hay is exploring how journalists can build on “the native talents in low-income communities to create their own source of media coverage” But when I sat down with Hay in San Mateo, California, last month it was clear that he didn’t want to just build on those talents, he wanted to build with the community. His first project is designing a local news service with residents in East Palo Alto, but Hay hopes he can take what he learns there and extrapolate it out to help other communities develop their own media infrastructure.

It is still early but Hay has already learned some valuable lessons about building with community, not for it.  Continue reading

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Five Kinds of Listening for Newsrooms and Communities

In 2002 NPR’s vice president for diversity, then a faculty member at the Poynter Institute, described an idea he called “The Listening Post.” “Journalists interested in telling more of a community’s ‘truth’ need to establish listening posts in the places that fall outside the routine of journalism,” he wrote. “They have to leave the office, the neighborhood, maybe even the comfort of personal likes and dislikes in order to make this happen.”

More than ten years later Internews and local New Orleans public radio station WWNO launched a project with the same name and built on some of the shared values. The New Orleans Listening Post combines digital recording stations across the community with text messages and online engagement to “establish a two-way conversation with the citizens of New Orleans” where they can both contribute ideas and commentary to the newsroom and also receive news and information about their community. Internews and WWNO partners with Groundsource for the project which is building a mobile first, text message based platform for listening.

Almost 1,000 miles to the north, Jenn Brandel is pioneering a different kind of listening project called Curious City at Chicago’s public radio station WBEZ. Curious City is part journalism project, part listening platform, and in the words of Brandel, is “powered by open questions.” The Curious City team has collected thousands of questions from Chicago residents in the field, via a toll-free number and online via their custom-built platform. The public gets to vote on what questions journalists pursue, and the Curious City team brings the public into the reporting project along the way.

From Transactional to Transformational Listening

Last November I wrote about the need for listening and empathy in journalism, arguing that “better reflecting and responding to our communities has to start with better listening.” A year later, I’m encouraged by the growth of projects like The Listening Post and Curious City as well as the many newsrooms who are hosting events dedicated to listening to the diverse voices of their communities.

While these promising experiments and new start-ups a proving the value of deeper forms of listening, as an industry we still have a lot to learn. Listening is after all not a passive act, but rather an active skill that we can learn and employ strategically. As the examples above make clear there are many different kinds of listening with different goals and outcomes. Below I’ve tried to map out five models for listening at the intersection of newsrooms and communities. Continue reading

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What if Journalism Was Built for Inclusive Community Participation?

Larenellen McCann recently gave a terrific talk about community, technology and how we can and should build for “inclusive community participation.” As I watched the video, she kept talking about “civic tech” and “civic hacking” but I kept hearing “journalism” and “reporting.” The failures she is describing and the challenges she sets forth are as relevant for journalists and newsrooms as they are for technologists working in the public interest.

I have written before about the need to reorient journalism around community by building more reciprocal relationships between newsrooms and communities, relationships rooted in listening, empathy and creativity. McCann’s talk hits on similar themes but gets even more concrete about the steps we need to take to transform our work in collaboration with our communities. Be sure to read her longer, follow up blog post.

In the spirit of civic hacking, I asked McCann if I could “fork” her talk and replace her references to civic technology with journalism as an experiment in context. Below is the result. I think it captures a lot of what I’m working on with community news sites at the Geraldine R. Dodge Foundation. Continue reading

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The Rise of Hands-On Journalism

Digital journalism has made possible some incredible storytelling in recent years. Visually stunning reports on issues as diverse as gun violence, environmental disasters, and surveillance have brought stories to life on the screen. Increasingly, however, journalists are experimenting with innovations that move journalism off the screen and into people’s hands.

This spring RadioLab did a story about an ancient skull and the questions it helped answer about the origins of human history. It is a fascinating story, but it revolved around minute details scientists discovered in the skull, details a radio audience couldn’t see. So the RadioLab team took a scan of the skull, printed it out with a 3D printer, and made the scan available online for others to print out. So, now you could hypothetically feel the groves and markings on the skull as the scientists discuss them, discovering new facets of the skull alongside the narrators.

I am fascinated by the potential for these sorts of journalism-objects to help engage communities around stories and foster empathy with audiences. So I began collecting examples of what I call, “hands on journalism.”

I see this hands-on journalism as a particular kind of community engagement, one that may involve collaboration with community, but puts an emphasis on discovery and learning. Specifically the kind of learning that comes from doing. Continue reading

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From Washington to Ferguson and Back Again in a Night

I was on a family vacation in Washington, DC, last week on August 14. It was a lovely summer evening and on a whim my wife and I took our two young sons down to the Lincoln Memorial at sunset.

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As the last light of day lit up the sky around the monument I walked up the steps and heard a chorus of people reciting Dr. Martin Luther King’s “I Have a Dream” speech. The group of high school students knelt on the spot where Dr. King stood, pointing to the inscription there, and breathing new life into his words.

Half a nation away in Ferguson, Missouri, a different sound filled the night air. Just a few days earlier a young unarmed black teenager, not much older than those who stood before me on the steps of the Lincoln Memorial, was killed by police. And on this night, protesters calling for justice met militarized police who were prepared for a fight.  Continue reading

Defining Civic Action Beyond Institutions in Journalism and Politics

A few common themes have long animated my work in education, conservation and journalism. Collaborating with a range of national and local organizations across these sectors I focused on building community, mobilizing civic action, collaborative problem-solving, fostering new networks and grappling with institutions in moments of profound flux and change. As such, I’m keenly interested in how people engage with their communities and their government, and how those actions are facilitated or hindered by institutions in media, education and the nonprofit sector.

I’ve written before about these dynamics, and the tensions between networks and institutions in news and civic life. We are at a moment when many of the institutions of civic action and information, from advocacy groups to journalism organizations, are re-imagining themselves as networks. The Columbia University report on “post-industrial journalism” is one of the clearest descriptions of this moment. But the corporate and government institutions that are so often the targets of civic action are in many ways growing stronger and more monolithic. C.W. Anderson puts it this way “Journalism may survive the death of its institutions, but the institutions that journalism used to cover aren’t going anywhere.”

One problem with institutional models is that they tend to define the norms of acceptable (or “real”) action. In politics, this is why voting and other electoral organizing is held up as most meaningful and legitimate. In news, this is part of the reason citizen journalism and blogging has long been treated as something less than traditional reporting. That is in part how institutions preserve themselves. And that preservation has both costs and benefits, as I’ve explored in the case of disaster and crisis response.

All of this is why I was so interested in the Twitter chat I have embedded below, in which Jonathan Stray, Anthea Watson Strong and Ted Han debate the intersection of legitimate civic action and the role of institutions. How do we understand the differences between community action and civic action? When do we need organizational action versus individual action? Can diffuse networks circumvent, replace or take on powerful systems? Continue reading